These terms apply to the SaptOne Invoice website and subscription service. If a separate written agreement applies to your organisation, that agreement controls to the extent of a conflict.
Free trials
Eligible users may receive a trial configured for the selected plan. A payment mandate may be required to activate the trial. Unless cancelled before the displayed renewal date, billing begins automatically when the trial ends.
Cancellation
You can schedule cancellation from subscription settings. Cancellation stops future renewals and normally becomes effective at the end of the current paid tenure. Access continues until that date, subject to these Terms. Cancelling a mandate directly with a bank or gateway does not replace cancelling within the service.
Plan changes
Upgrades may begin immediately after successful authorisation and may include a prorated adjustment. Downgrades are scheduled for the next renewal date so the current plan remains available through its paid tenure.
Refund eligibility
Fees for an activated subscription period are generally non-refundable except where required by law. We will investigate duplicate charges, incorrect amounts, charges after a confirmed effective cancellation, and payments collected where the service was not activated because of a verified technical failure.
Requesting a refund
Email info@saptone.in promptly with the registered email, payment reference, date, amount and reason. Requests should normally be submitted within seven days of the disputed charge. We may request additional verification.
Processing
Approved refunds are returned through the original payment method where possible. Bank and gateway processing times are outside our control and may take several working days. Taxes and gateway treatment will follow applicable requirements.
Need clarification?
Contact our team and include the email address registered with your SaptOne Invoice account.